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Customer Service

Shipping & Delivery

Tuny-Pro Shipping Policies Shipping and Delivery

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at http://tuny-pro.com/store/contactus with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.

International Shipments

Tuny-Pro does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

To order this products for international delivery, please complete the following form

Signature Requirement

All items with a value of more than $100 are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request; please contact Tuny-Pro Support via the web form at http://tuny-pro.com/store/contactus and be sure to include your order number. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.

No Shipping Days

Tuny-Pro will be closed the following days in 2015. No orders will ship these days because the postal services don’t show up at our doorstep, but you can still order through the website as usual.

New Years – Wednesday, January 1 Memorial Day – Monday, May 26 Independence Day – Friday, July 4 Labor Day – Monday, September 1 Thanksgiving Day – Thursday, November 27 The day after Thanksgiving Day – Friday, November 28 Christmas Day – Thursday, December 25

Privacy & Security
This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. We do not share any of your information with anyone.

Information Collected By Automated Means:

Personally Identifiable Information: Is information we collect that uniquely identifies you, the customer. This information may contain name, shipping address, email address, phone number, and prescription information, as well as other information you may choose to share while interacting with our site and online services.

Non-Personal Information: Anonymous information is that information we collect that is not traceable to any individual person or computer. Tuny-Pro utilizes this data to analyze trends and understand customer needs while shopping and interacting on our site so that we can provide a better user experience. For example, Tuny-Pro may use cookies, web beacons, log files and other technologies to collect information about visitors to our Website, and interactions with our online advertisements and offerings.

You can browse our site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers.

Returns & Replacements
If there is a problem with your order please contact us for a return authorization. No returns will be accepted without a return autorization.
Ordering
As of now ordering is by phone only.
Payment, Pricing & Promotions
All orders are to be paid in full before the product ships out.
Updating Account Information
You are encouraged to keep your account information up to date. We do not store any credit card information on this site. The information stored is only what has been listed above.